You can lodge a complaint with Foxtel by:
You can call us on 131 999. We’re available from 9am to 9pm on Monday to Friday and from 10am to 8pm on Saturday to Sunday.
You can complete our online complaints form at: http://www.foxtel.com.au/about-foxtel/feedback-complaints/customer-advocate/default.htm
You can send a letter to:
Customer Resolutions Team
1-21 Dean Street,
Moonee Ponds, VIC, 3039
You can fax your complaint to us at (03) 8325 2311.
You can find out more about how Foxtel handles complaints at: https://www.foxtel.com.au/got/support/complaints.html