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Q.How do you choose the CMC Top 30 Countdown?
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Q.I loved that clip/show. Can you make a copy on VHS for me?
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Q.I used to see clips from my favourite artist on CMT & Music Country. Why don't you play them?
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Q.Why don't you play shows from CMT in the USA?
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Q.Why don't you play more classic material, like Jim Reeves, Charley Pride & Slim Whitman.
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Q.I'd like to submit a video clip so CMC can play it. What are the requirements?
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Q.I'm wondering about those tickets I bought? Where are they? Can I have a reciept?
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Q.Why do you repeat Country Music Across America so much?
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Q.What time zone does CMC use for the TV guide & email request notification.
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Q.How do I get the Country Music Channel?
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Q.Does it cost anything to become a member of CMC?
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Q.I just made a request on the CMC website, how long before it is played?
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Q.Why won't you play my request?
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Q.Why isn't there better program information in the magazine?
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Q.I loved that clip/concert/show you ran last night, can I get a copy? Where can I buy it?
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Q.How much of your programming is Australian?
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Q.You’re not going to start playing rock music are you?
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Q.Why didn't I receive a personal response to an e-mail I sent to CMC?
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How do you choose the CMC Top 30 Countdown?

The Top 30 is based on the total number of plays each clip gets in the previous 2 weeks. In turn, the number of plays is influenced by viewer requests on the website, the quality of the song & clip, and a bit of our opinion.
I loved that clip/show. Can you make a copy on VHS for me?

Our licensing agreements with the labels do not allow us to make copies for viewers. In any event, we do not have enough staff to make copies of any of our shows. You'll just have to watch CMC!
I used to see clips from my favourite artist on CMT & Music Country. Why don't you play them?

CMC was started from scratch in May 2002. That means CMC did not get any of the clips or shows that CMT Australia or MC used to air. Tracking down broadcast quality versions of music videos is quite difficult. We try to find material from record labels & artist management whenever possible. In many cases, labels no longer have video clips from even 4 or 5 years ago. We are always trying to find more material, so if there is a particular artist you'd like to see on CMC, send us an email, and we'll add the act to our wishlist.
Why don't you play shows from CMT in the USA?

2 reasons. First, most shows aired on/produced by CMT in the USA are not cleared for broadcast outside of North America. This is mostly due to the fact that musicians (primarily band members) are paid extra if their performance is aired outside the USA. If a show is sold in, say 10 territories, then that extra cost is split between all ten broadcasters in those countries.
Country specific shows are rarely of interest to broadcasters outside the USA, except for Australia. So the costs are too high for CMC to handle at this time. In a nutshell, most CMT shows are not for sale outside North America.

The 2nd reason. Buying TV shows is expensive. CMC is a young channel with a small budget. We try to buy the best shows we can with the money we have. As time goes by, we'll have more subscribers, more advetisers and more budget to buy more shows. It'll take time, but CMC will gradually get bettter & better. Stay tuned!
Why don't you play more classic material, like Jim Reeves, Charley Pride & Slim Whitman.

These artists were popular long before the video era (which began around 1985) and very little visual material exists. For CMC to play a clip from an artist, the clip must exist in the first place, and the clip needs to be available to CMC. Very few artists made videos in the 60s & 70s and early eighties. We are trying to find more classic material, but it is a very long process. We hope to introduce a 'classic' country show at some pint in the future.
I'd like to submit a video clip so CMC can play it. What are the requirements?

We're happy to consider videos for airplay from any country artist. The main requirement is a copy of the clip on DIGITAL BETACAM with the aspect ratio 16:9. Be sure to clearly label the tape with song title, artist, duration & aspect ratio and some other basic information, like the album title, even if it's not due to be released for a while. This allows us to put some information on the "3rd line".

For new artists we also need a signed release to be sent in with the tape, this gives us permission to play your clip on CMC, please download this form and send it to the address below.

The main thing we consider is, "How well does the clip sit in a mix of quality Aussie & Nashville Country". CMC sits next to Channel [V], Max and several other music channels & we need to maintain a standard of quality. The better the clip the more it is likely to be played. For independent acts, it is now possible to make a decent quality clip for less than $5000.

We look for good lighting & colour grading. Our goal at CMC is to create more fans of country music, so if you think your clip can help us do that, then send it in.

If you would like us to have a look at your video before you go to the expense of dubbing to Digital betacam, send us a copy on DVD. We’ll have a look and advise you whether we’ll play it or not. You’ll then need to get us a copy on digital betacam.

Don't forget! We need digital betacam for clips to be aired on CMC. SUBMISSIONS ON VHS OR DVD WILL GENERALLY NOT BE CONSIDERED (except to advise as noted above). And for new artists we also need a signed release before we can play your clip on air.

Also, due to the volume of material that we receive, we generally do not return tapes. The tape you send is the one we use on air.

You can request that we send your tape back, but we cannot say "Yes, we will". We can only say "We'll try". So don't send us your master copy.

And don't include supers (artist/title) on your clip. We do that bit.

Terms

Please post to:
CMC
Level 1
5 Thomas Holt Drive
North Ryde NSW 2113
I'm wondering about those tickets I bought? Where are they? Can I have a reciept?

CMC does not sell tickets to any concert or gig. Our role is to help get the word out when it comes to great live music, whether it be The National Music Muster, Keith Urban, Kasey Chambers, or shows during the Tamworth Festival. For information on tickets, receipts for tickets, or any other infomration regarding shows it's best to check with the promoter, the venue or the ticket agent.
Why do you repeat Country Music Across America so much?

There is a new episode of Country Music Across America (CMAA) every 2 weeks. It airs in the USA on Great American Country (GAC). CMC airs CMAA 8 times each week because we recognise that people are busy & not everyone can see it at the same time each week. The show is scheduled at different times on different days (including midnight Tuesday) so as many country fans as possible can see it.

There is a good chance that CMAA will become a weekly show sometime in 2005.
What time zone does CMC use for the TV guide & email request notification.

CMC is based in Sydney & we use Sydney time for all of our communications through magazine, on-air promos & emails. If you live in a different time zone, you'll need to do the necessary math.
How do I get the Country Music Channel?

The Country Music Channel is available on AUSTAR and Foxtel Digital.
To subscribe to AUSTAR call 132 342 or visit http://www.austar.com.au
To
subscribe to Foxtel or inquire about Foxtel digital call 131 999 or go to www.foxtel.com.au
Does it cost anything to become a member of CMC?

No, it is absolutely free. Just go to our registration page

I just made a request on the CMC website, how long before it is played?

It depends. Current hits records get played 2 to 5 times per day, so if you request something current, you won’t have to wait long. If you request an older clip, it might take a few days.
Why won't you play my request?

In most cases, it’s because we simply don’t have the clip. If you can’t find the clip in the CMC video clip database, then we don’t have it. Also remember, clips aren’t made for every song, so your favorite song might not exist in video form.
Why isn't there better program information in the magazine?

The editors of the Austar & Foxtel magazines have final say on what is included in their respective magazines. CMC provides complete program information, but much of it is not inlcuded in the music channels listings. We are encouraging the magazines to include key highlights each month. Check the CMC website for more in depth coverage of programming.
I loved that clip/concert/show you ran last night, can I get a copy? Where can I buy it?

Our agreements with record labels and distributors of programs prohibit us from making copies for viewers. If you want to purchase programs, it's best to see if they are available at the usual retail outlets. There are several websites that offer a wide variety of videos & DVDs. You might check www.EZYDVD.com.au or www.amazon.com or www.hmv.com.au.
How much of your programming is Australian?

It varies from day to day, but generally about 30%. CMC is programmed entirely from Australia, and is directly involved in the local country music industry.
You’re not going to start playing rock music are you?

Our brief is to be the best locally produced Country Music Channel we can be. That means country music. How do we define it? Well, we know it when we hear it. You might see some alt.country or rockabilly late at night, or the odd country friendly KD Lang, Chris Isaak or Paul Kelly clip. That’s about as far off the country track as we will get. No Lenny Kravitz, Green Day or Jewel. You can catch those fine artists on musicMAX.
Why didn't I receive a personal response to an e-mail I sent to CMC?

Each and every e-mail received is read. While most letter writers get a personal response, we cannot guarantee a response in every case.